OTA functionality activation in Connect
A one-time access code (OTA) is a code that the user scans or enters to access a device.
Before generating OTA codes from Connect, you need to do this:
Enable tenant features
Configure the OTA algorithm on the tenant
The OTA algorithm is used by Connect to determine whether to generate a QR code or a 6-digit code.
Configure key-value pairs for the machine on which OTA codes will be used
Important
To enable tenant features and configure OTA, you must have one of these roles:
global_admin
globa_support
tenant_admin
Enabling tenant OTA features and configuring OTA
Before using OTA codes, you must enable the features on the tenant.
In the Connect sidebar, expand ADMINISTRATION.
Select Tenants.
Locate the tenant for which you want to enable OTA and select the Update features button
.In the Upload features dialog box, select:
REST API access enabled
One time access (call center)
One time access enabled
Select Save.
In the Connect sidebar, expand ADMINISTRATION.
Select Tenants.
Locate the tenant for which you want to configure the OTA algorithm and select the Edit button
.Expand OTA algorithm and select one of these algorithms
OR1 - if you want to generate QR codes
HO1 - if you want to generate 6-digit codes
Select Update.
In the Connect sidebar, expand ADMINISTRATION.
Select Machines.
Locate the machine for which you want to configure the key-value pair and select the OTA key-pair management button
.On the OTA authorizations page, select the Create OTA key pair button.
In the confirmation box, select Confirm.
The OTA public key is shown and confirms that the key-value pair was successfully created.
Important
The key-value pairs are essential. In Connect they are used to generate the OTA codes, and in Connect on-Device they are used to validate these OTA codes when a user scans or enters the code.
When the key-value pair is generated from the Connect user interface, the key-value pair is automatically downloaded by Connect on-Device.
You only need to configure key-value pairs once or whenever you want to rotate the key-value pair.
If you regenerate the key-value pair, the OTA codes generated for the machine in the past become invalid.