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PayComplete™™ Help Center

Maintenance view

Prerequisites:

  • The maintenance data was generated in Connect on-Device. This requires Connect on-Device version 3.42.0 or later.

  • The maintenance log has been enabled in Connect on-Device.

    For more information, see Maintenance log.

  • In Connect, you need the 'Mainteance view' permission to view the Maintenance view.

When a technician performs maintenance on a machine, it presents an opportunity to collect data on the lifecycle of both the machine and its components. The technician registers the collected data in Connect on-Device. Connect on-Device then sends the registered maintenance data to Connect. The maintenance events are stored in the Connect database. In the Connect user interface, you extract the information as metadata for the machines.

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Viewing Maintenance actions

In Connect, you need the 'Mainteance view' permission to access the Maintenance view.

Task. To view Maintenance actions
  1. Sign in to Connect.

  2. Expand ADMINISTRATION and select MAINTENANCE VIEW.

  3. Select Maintenance actions.

The Maintenance actions view shows:

  • Machine name

  • Machine type

  • User ID

  • User name

  • Received date

  • Components

  • Types — Shows the type of maintenance that was done

You can filter the Maintenance view on these criteria:

  • Site

  • Machine

  • Reporting period

  • Time zone

  • Selected days — Use this to search for the maintenance that was done a specific day.

Maintenance details

You can select the + icon next to a maintenance row to show details for that maintenance action. The details view shows:

  • Components — The components involved in the maintenance

  • Reason — The options are: Maintenance call or Scheduled maintenance

  • Types — These are some examples: Maintenance, Replacement, Reparation, Setup.

  • Comments — The comment added by the maintenance staff after completing the maintenance

  • Duration — The amount of time spent on the maintenance

Note

You can filter the columns where it makes sense. Select a column heading to show the search field.