Connect on-Device FAQ
Find an answer to your question here:
Note
This information is valid for Connect on-Device.
Connect on-Device is software designed to streamline the deployment and management of transactional devices, such as self-checkout stations, kiosks, ATMs, and more.
Connect on-Device includes over 50 pre-built applications for various customer interactions, which can be customized with branding elements.
Some other application may be using the port that the Connect on-Device database is configured to use. If that application is required to use the specific port, you can configure Connect on-Device to use a different port. You change the port number in this file: resources/static/configuration/com.scancoin.db.derby:
port = nnnn
Communication issues can present themselves in many different ways. These are some examples:
Unable to add users.
User synchronization between Connect on-Device and Connect doesn't work. Users don't get pushed to the machine.
This issue can be caused by a configuration error in the configuration file: com.scancoin.common.online.client.properties. There is a flag commonly used to divide messages between two servers (default = 0, second server = 1). If the flag is used like this: com.scancoin.common.online.client.UserUpdateReply.handler=1 and the second server is commented out, like this: #com.scancoin.common.online.client.hostadress2=localhost#com.scancoin.common.online.client.hostport2=9901, the communication fails. Removing the flag com.scancoin.common.online.client.UserUpdateReply.handler=1 should resolve the problem.
Go to the Connect on-Device installation folder. By default:
C:/CoD.Locate the
/tools/ReceiptJ/rb.batfile and double-click it to start the program.
Open Terminal.
Type bash.run.sh to start Connect on-Device.
Type bash.studio.sh to start Connect on-Device Studio.
You can run Receipt Builder on Linux but it is not recommended because an 800x480 pixels monitor is too small.
Locate the
rb.shfile and double-click it.Select Execute.
You can also type connect/tools/ReceiptJ/rb.sh in the Terminal and in the user's home folder.
If you want to request a new feature or a change to an existing feature, you need to contact PayComplete™ Pre-sales and explain why you request that feature.
When Pre-sales receives your request, this is what happens:
The request is reviewed.
A decision is made about whether or not we should develop the feature/make the suggested change.
If Pre-sales decides we will develop the feature/make the change, the requirements are listed.
The work is evaluated against other work on our backlog. This is done to determine the urgency of the work compared to other things we need to do.
The work gets an issue ID and is placed on the backlog.
When the teams have completed more urgent work, they start developing the feature or implementing the change.
When the work has been completed, reviewed, and tested, it is released, and you can start using it.
Technical
Find answers to technical questions here:
PayComplete™ and your company's tenant administrator can add, update, delete, and deactivate machine users. Most of those actions have a real effect from a machine perspective.