Duress alarm
When a user is in danger, they can sign in to the machine using a modified login PIN code that triggers a duress alarm. An alert is sent to the configured recipient.
One example could be that a CIT user is depositing or dispensing cash and is a victim of a robbery. When the CIT user signs in with the modified PIN code, an alert is sent to their supervisor.
Before using the duress alarm feature, you must do this:
In Connect on-Device Studio, configure the modified PIN that the user must enter to trigger the alarm. The modification is valid for all users signing in to the machine on which the duress alarm has been configured.
For more information, see Navigation pane — Identify.
In Connect, configure the alert that sends the alarm.
You can configure alerts to be sent by email or SNS.
Sign in to Connect.
Expand ALERTS.
Select Alerts.
Select the Create alert button.
Name the alert.
Select the Duress alarm triggering event.
Configure the filters to control when the alert can be sent.
Select how the alert is sent. The options are:
Email
Webhook SNS
Webhook URL
Fill in the contact who is to receive the alert. If you have selected Email, type the email address of the recipient.
Select Create alert.
Note
When the user who triggered the alert signs in to Connect on-Device using their standard authentication method, the alert is canceled.