Alerting
Before setting up alerts in Connect, you must request Webhooks via your Sales representative. The Sales representative needs to contact Presales and ask them to submit a request to the development team.
The request must contain the following information:
The Connect node where the Webhooks are needed
For example, https://connect.cloud.paycomplete.com/
The tenant ID
Webhooks are manually created by PayComplete™ based on the request you have submitted. The team creates SQS queues for message creation in AWS SNS SQS. Your SNS protocol can then process these messages.
Once you have Webhooks in place, you can set up alerts for these message types:
Machine transactions
Machine contents (transaction + box contents)
Machine online status change
User balance change
Based on the message types, you can create alerts and define:
Machine ID
Date range
Location
Site group
You can configure alerts to be sent by email or SNS.
Warning
It's important to think through the alert cases before setting up alerts.
Be cautious when setting up alerts for errors. If not done correctly, you can receive an alert message every time the error message is sent. If the message is sent every second, you will get 3600 alerts per hour. Not just once per error.
See also